Last updated: July 2026

Cairns Mower City (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit cairnsmowercity.com.au or purchase from us.

1. Who We Are

Cairns Mower City is a family-run outdoor power equipment specialist based in Cairns, Queensland.

Business name: Cairns Mower City
Address: 35-37 Minnie Street, Parramatta Park, Cairns QLD 4870
Phone: (07) 4051 4133
Email: sales@cairnsmowercity.com.au

2. What Information We Collect

We collect personal information that is necessary to provide our products and services. This may include:

When you place an order: your name, email address, phone number, billing and shipping address, and payment details. We do not store full credit card information on our servers. Payment information is processed securely by our payment gateway provider.

When you contact us: your name, email address, phone number, and the content of your enquiry.

When you visit our website: your IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is collected automatically through cookies and analytics tools.

When you register an account: your name, email address, and password (stored in encrypted form).

3. How We Collect Your Information

We collect personal information directly from you when you place an order through our website, contact us via phone, email, or our contact form, create a customer account, subscribe to communications from us, or submit a parts enquiry. We may also collect information automatically through cookies and tracking technologies when you browse our website.

4. Why We Collect Your Information

We use your personal information to process and fulfil your orders, communicate with you about your order status, respond to your enquiries and provide customer support, send transactional emails such as order confirmations and shipping notifications, improve our website and product offerings, comply with legal and regulatory obligations, and prevent fraud and protect the security of our website.

We will only use your information for the purpose for which it was collected, or for a related purpose that you would reasonably expect.

5. Marketing Communications

We will only send you marketing communications if you have given us your consent to do so. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at sales@cairnsmowercity.com.au.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Who We Share Your Information With

We may share your personal information with trusted third party service providers who assist us in operating our website and business. These include:

Payment processors: to securely process your payment transactions.

Email delivery providers: we use Postmark to send transactional emails such as order confirmations. Postmark processes your email address and name for this purpose.

Analytics providers: we use Google Analytics to understand how visitors use our website. This data is aggregated and does not directly identify you.

Financing providers: if you apply for a finance option, your information may be shared with our financing partner to process your application.

Shipping providers: your name and delivery address are shared with our shipping carriers to fulfil your order.

All third parties we work with are required to handle your information securely and in accordance with applicable privacy laws. We do not authorise them to use your information for any other purpose. We may also disclose your information where required by law, court order, or government authority.

7. How We Store and Protect Your Information

Your personal information is stored securely on servers located in Australia and the United States. We take reasonable steps to protect your information from unauthorised access, misuse, loss, and disclosure through the use of secure servers, encrypted communications (SSL/HTTPS), access controls, and regular security reviews.

While we take all reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of your information. We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. Cookies are small text files stored on your device. You can disable cookies through your browser settings, however doing so may affect the functionality of certain parts of our website including the shopping cart and checkout process.

9. Accessing and Correcting Your Information

Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you and to request corrections if that information is inaccurate, out of date, or incomplete.

To make a request, please contact us at:
Email: sales@cairnsmowercity.com.au
Phone: (07) 4051 4133
Address: 35-37 Minnie Street, Parramatta Park, Cairns QLD 4870

We will respond to your request within 30 days. We may need to verify your identity before providing access to your information.

10. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, please contact us in the first instance so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

11. Links to Third Party Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the revised date. We encourage you to review this policy periodically.

13. Contact Us

For any privacy-related questions or concerns, please contact us at:

Cairns Mower City
35-37 Minnie Street, Parramatta Park, Cairns QLD 4870
Email: sales@cairnsmowercity.com.au
Phone: (07) 4051 4133