Returns, Refunds & Warranty Policy

Last updated: 12 November 2026

At Cairns Mower City, we are committed to supplying quality outdoor power equipment, genuine parts and accessories, backed by professional advice and reliable after-sales support.

Our Returns, Refunds & Warranty Policy outlines how we manage product returns, faulty goods, warranty claims and refunds in accordance with Australian Consumer Law (ACL).

1. Returns & Refunds

Cairns Mower City does not offer returns, refunds or exchanges for change of mind, incorrect product selection or products no longer required.

We encourage customers to carefully consider their purchase and seek advice from our experienced team before purchasing equipment, parts or accessories.

This policy does not affect any rights or remedies available under Australian Consumer Law.

2. Faulty or Defective Products

All products sold by Cairns Mower City are covered by applicable consumer guarantees under Australian Consumer Law.

If a product is faulty, defective, not as described or otherwise fails to meet an applicable consumer guarantee, customers may be entitled to a repair, replacement or refund.

The appropriate remedy will depend on the nature of the problem and the requirements of Australian Consumer Law.

Major Failures

Where a product has a major failure under Australian Consumer Law, customers may be entitled to choose between a refund or replacement, or seek compensation for any reduction in value where applicable.

Minor Failures

Where a product has a minor failure, Cairns Mower City may arrange for the product to be repaired within a reasonable time.

If the issue cannot be repaired within a reasonable time, customers may become entitled to a replacement, refund or other remedy in accordance with Australian Consumer Law.

3. Warranty Claims

Many products sold by Cairns Mower City are supplied with manufacturer warranties.

Warranty periods, conditions and coverage vary depending on the manufacturer, product and intended use.

Customers experiencing an issue with their equipment should contact Cairns Mower City so our team can assist with assessing the problem and arranging an appropriate resolution.

Warranty claims may require inspection, testing or assessment to establish the cause of the reported fault.

Manufacturer warranties are provided in addition to, and do not replace or limit, rights under Australian Consumer Law.

4. Exclusions & Product Misuse

Manufacturer warranties may exclude damage or failures caused by circumstances such as:

• Incorrect operation or misuse.
• Accidental damage.
• Failure to follow manufacturer operating or maintenance instructions.
• Use of incorrect fuel, oil or lubricants.
• Unauthorised modifications.
• Normal wear and tear.
• Damage resulting from improper storage or maintenance.

These exclusions do not automatically remove a customer’s rights under Australian Consumer Law. Each claim will be assessed according to the circumstances and applicable legal requirements.

5. Spare Parts & Accessories

Customers are encouraged to confirm the suitability and compatibility of spare parts and accessories before purchasing.

Cairns Mower City does not accept returns of correctly supplied parts or accessories where the customer has ordered incorrectly or the item is no longer required.

Where parts or accessories are faulty, incorrectly supplied by Cairns Mower City, or fail to meet applicable consumer guarantees, we will provide an appropriate remedy in accordance with Australian Consumer Law.

6. Special Orders

Special-order products, equipment and parts are sourced specifically to meet customer requirements.

Special orders are not eligible for cancellation or return simply because they are no longer required.

Any applicable cancellation terms will be communicated at the time of ordering.

Nothing in this section limits customers’ rights under Australian Consumer Law, including where goods are not supplied within an agreed or otherwise reasonable time.

7. Equipment Inspection & Assessment

Where a fault is reported, Cairns Mower City may request that the product be made available for inspection or assessment.

For larger equipment, including ride-on mowers and commercial machinery, our team will discuss suitable arrangements for inspection or transport.

Where a product is confirmed to have a failure covered by Australian Consumer Law, any applicable collection, transport or reimbursement obligations will be handled in accordance with the law.

8. Proof of Purchase

Customers requesting a refund, replacement, repair or warranty assessment should provide proof of purchase, such as a receipt, invoice or other reasonable evidence that the product was purchased from Cairns Mower City.

9. Refund Processing

Where a refund is required under Australian Consumer Law, Cairns Mower City will arrange the refund within a reasonable time.

Refunds will generally be processed using the original payment method where practicable, or another mutually agreed method.

No restocking or administration fees will be deducted from refunds required under Australian Consumer Law.

10. Contact Us

For returns, warranty enquiries or assistance with a product purchased from Cairns Mower City, please contact our team.

Cairns Mower City
Cairns, Queensland, Australia
Website: www.cairnsmowercity.com.au

Customers should contact us with their purchase details and a description of the issue so we can assist promptly.

11. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any statutory rights or remedies available to customers under Australian Consumer Law.